Last Updated: 2025
Your privacy matters to us. This Privacy Policy explains exactly what personal information online bingo collects from Filipino players, how we use it, who we share it with, and how we keep it safe. By registering an account or using any part of this platform, you agree to the practices described here. We are committed to handling your data responsibly and in line with applicable Philippine data protection laws. If you have any questions about how your information is used, this page is the right place to start.
Section 1
When you register an account on the online bingo platform, we collect personal information that you voluntarily submit, including your full name, date of birth, email address, mobile number, and preferred payment details. This information is necessary to verify your identity, process transactions, and ensure that only eligible Filipino players aged 21 and above are permitted to use the platform. We may also collect copies of government-issued identification documents as part of our Know Your Customer (KYC) verification process, which is required under Philippine gaming regulations. Any additional information you provide when contacting our support team — such as account queries or dispute details — is also retained to help us resolve your concerns efficiently. You are responsible for ensuring that all information you submit is accurate, complete, and kept up to date.
When you access the online bingo platform through a browser or mobile device, we automatically collect certain technical data to help us operate and improve the service. This includes your IP address, device type, operating system, browser version, session duration, pages visited, and in-platform actions such as bets placed or games launched. We use cookies and similar tracking technologies to remember your preferences, maintain your login session, and analyse how Filipino players interact with different parts of the platform. This data is collected in aggregate and is primarily used for platform performance monitoring, fraud detection, and improving the overall user experience. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform.
All financial transactions on the platform are processed through secure, third-party payment providers operating in the Philippines. We collect transaction records including deposit amounts, withdrawal requests, payment method types, and transaction timestamps in order to maintain accurate account histories and comply with financial reporting obligations. We do not store full card numbers or sensitive banking credentials directly on our servers — this information is handled exclusively by our certified payment partners. Transaction data may be reviewed by our compliance team where there is a reasonable basis to investigate unusual activity or potential breaches of our terms. Retention of financial records is governed by applicable Philippine law and regulatory requirements.
Section 2
The personal data we collect is used to operate, maintain, and improve the online bingo platform for Filipino players across the country. Specifically, we use your information to process registrations and verify account eligibility, handle deposits and withdrawals, deliver customer support, send account-related notifications, and enforce our Terms and Conditions. We may also use aggregated, anonymised data to analyse platform trends, develop new features, and optimise the mobile gaming experience. Where you have opted in to receive promotional communications, we may use your contact details to inform you of relevant offers, bonuses, or platform updates — you may opt out of these communications at any time through your account settings. We do not use your personal data for any purpose that is incompatible with the reasons for which it was originally collected.
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data may be shared with trusted service providers who assist us in operating the platform, including payment processors, identity verification services, fraud prevention partners, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of online bingo, its players, or the public. In the event of a business restructuring or acquisition, your data may be transferred to a successor entity, subject to the same privacy protections described in this policy. We will always notify you of any material changes to how your data is shared.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Financial and transaction records are typically retained for a minimum of five years following the closure of an account, as required by applicable anti-money laundering regulations. Identity verification documents are retained for the period required by our licensing authority and relevant Philippine gaming regulations. Where data is no longer required for any lawful purpose, we take reasonable steps to securely delete or anonymise it. You may request the deletion of your personal data at any time, subject to any overriding legal obligations that require us to retain certain records.
Section 3
You have the right to request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with Philippine data protection law.
If any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly through your account dashboard at any time.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply to your account records.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing where we rely on legitimate interests as our legal basis.
To exercise any of your data rights, or to raise a concern about how your personal information is being handled, please contact our support team through the details provided on the platform. We will acknowledge your request promptly and aim to resolve it within 30 days, or within the timeframe required by applicable Philippine law. Where we are unable to fulfil a request — for example, because a legal obligation requires us to retain certain data — we will explain the reason clearly. If you are not satisfied with our response, you have the right to escalate your concern to the National Privacy Commission of the Philippines. We take all privacy-related enquiries seriously and are committed to resolving them in a fair and transparent manner.
Our FAQ page covers the most common data and account questions from Filipino players. You can also log in to manage your account preferences, or register to get started on the platform today.